UX Lead

User Experience (UX) Leads are the strategic stewards of zu projects. This role employs a variety of approaches to uncover user needs, identify and define problems, and guide the generation and testing of possible solutions. UX Leads apply human-centred methods to projects like website and application builds, branding, change management, and transformational digital strategies within medium to large enterprises.


At zu, no two projects are exactly the same. A UX Lead’s responsibilities vary depending on the challenge and client. One day you might find yourself knee-deep in user testing an application and the next, leading a workshop to develop personas or journey maps. Depending on the project needs and your particular skill set, your responsibilities may include any of the following:


  • Help plan and scope strategic, user-centred approaches for client projects
  • Lead the planning and execution of qualitative and quantitative user research (eg., surveys, interviews, diary studies, observational research, usability testing, etc.)
  • Analyze and synthesize research findings to communicate key insights to stakeholders
  • Communicate user needs, motivations, and behaviours (eg., through personas, archetypes, Jobs to Be Done, etc.)
  • Plan and facilitate workshops, design sprints, and brand sprints (in person and remote) on time and within budget
  • Develop and test information architecture (including sitemaps, wireframes, etc.)
  • Contribute to the creation of user-centred content strategies
  • Document and present insights, solutions, and recommendations
  • Advocate for users, and human-centred design principles, through all phases of a project
  • Represent the value of design strategy through all phases of a project
  • Train clients in design thinking principles and other human-centred processes 
  • Work closely with Product Owners to balance the needs he needs of budgets, timelines, and client scope


Our diverse UX Leads have backgrounds in design, project management, marketing, business, and more. You may be a fit for this role if you have some or all of the following qualifications:

  • At least 3 years experience in a similar role
  • Post-secondary education in Business, Human Computer Interaction, Information Science, Design, or a related field, or equivalent work experience
  • Training from Human Factors International, Nielsen Norman Group, IDEO, or similar
  • Background in digital project or product management, business analysis, product or service design
  • Experience applying design thinking or other human-centred methods
  • Proficiency in a variety of user research methods
  • Experience leading or contributing to software design and development projects
  • Excellent verbal and written communication skills
  • Demonstrated ability to present complex ideas clearly
  • Strong business acumen 
  • Knowledge of information architecture principles
  • A strong desire for continuous learning
  • Experience executing user interviews and testing
  • Experience in training and course development
  • Experience facilitating workshops, remotely and in person
  • Experience working within a team atmosphere
  • Demonstrated ability to remain adaptable and flexible when faced with ambiguous needs and challenges

Applicants based out of Regina(remote) or Saskatoon(on-site) will be accepted.